Claude not working? Before you panic, try these fixes first.
Claude won’t load or is stuck
Problem: The page won’t load or freezes mid-response.
Fix: Check status.claude.com first — if there’s a known incident, just wait. If status is green, it’s local: refresh, try incognito mode, or disable ad blockers and VPN extensions, which can interfere with Claude’s traffic.
Login issues
Problem: Can’t log in.
Fix: Confirm you’re using the right login method (Google, email link, or SSO). Clear your browser cache and disable any active VPN, then retry.
Hitting usage or rate limits
Problem: You get a “rate limit reached” message.
Fix: This is normal on Free or Pro plans during high usage. Wait a few minutes, break large requests into smaller chunks, or consider upgrading your plan if you hit this often.
File upload fails
Problem: An upload won’t go through.
Fix: Check the file size and format — Claude supports specific file types and size limits. Try a smaller file or switch browsers if the issue persists.
Inconsistent or off-topic answers
Problem: Claude gives different answers to similar questions, or seems to miss the point.
Fix: This usually comes down to prompt clarity, not a bug. Add more context, be specific about what you want, and break complex multi-part requests into individual steps.
Slow performance
Problem: Claude is sluggish.
Fix: Long conversations and complex prompts slow things down. Start a fresh chat for a new topic instead of scrolling through one giant thread.
Still stuck?
If status.claude.com shows no incident and you’ve tried the steps above, log out and back in to refresh your session, or contact Anthropic support through the Help section in claude.ai. For API or developer issues, docs.claude.com is the best resource.
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